We want you to pay for Crewmint only if it is working for you. This policy applies to all purchases from ScaleCraft LLC for Crewmint.
Subscriptions
You can get a full refund within 14 days of any subscription charge, monthly or yearly, first payment or renewal, for any reason. You do not need to give a reason or show proof.
When we refund a subscription charge, that plan ends and your workspace moves to the Free plan. Your workspace content stays in place.
Credit top-ups
Unused credit top-ups are refunded in full within 14 days of purchase. If you have used part of a top-up, we refund the unused part pro rata. For example, if you used 100 of 500 credits, we refund 80% of the price.
Cancelling without a refund
You can cancel anytime from the Billing page. If you cancel after the 14-day refund window, you will not be charged again and you keep access until the end of the period you have paid for.
How to request a refund
Email help@crewmint.ai from the address on your account, or use the Billing page in the app. Tell us which charge you would like refunded if you know it.
Processing time
We confirm and process refund requests within 2 business days. The money goes back to your original payment method. Your bank or card provider usually shows it within 5 to 10 business days.
Contact
Questions about a charge? Email help@crewmint.ai or write to ScaleCraft LLC, 312 W 2nd St Unit #A9117, Casper, WY 82601, USA.